Shipping & Return Policy

Thank you for shopping at ZenPluck™. We are committed to ensuring a seamless shopping experience for our customers. Please take a moment to read through our Shipping and Return Policy, which outlines the terms and conditions governing the delivery and return of items purchased on our website.

Shipping Policy

Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed 1-2 business days. In this case, we will notify you via email.

Shipping Rates & Delivery Estimates:
We offer free shipping to major countries/cities. As our partnership with shipping companies going forward, we are seeking to get more and more regions free-delivered.

The free shipping regions include:

Main states in USA, Canada, UK

Shipping charges for your order will be calculated and displayed at checkout. Shipping times are estimates only and may vary depending on the destination, carrier, and other factors beyond our control.

Order Tracking:
Once your order has been shipped, you will receive an email with your tracking number and a link to track your order. Please allow up to 24 hours for the tracking information to update.

Return Policy

Return Eligibility:
We accept returns on eligible items within 15 days of the receive date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process:
To initiate a return, please email us at [[email protected]] with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Shipping Costs:
You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Questions or Concerns:
If you have any questions or concerns regarding our Shipping and Return Policy, please do not hesitate to contact our customer support team at [[email protected]]. We are more than happy to help!